Returns and Refunds Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your StrideKavach Knee Support, we’re here to help.

1. Return Window

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Defective or Wrong Product

If you receive a defective product or the wrong item, please contact our customer care within 48 hours of delivery at [email protected] with images of the product. We will arrange a free exchange or full refund.

3. Size Exchanges

If you ordered the wrong size, you may request an exchange within 7 days. The product must be unused due to hygiene reasons. The customer may be responsible for the return shipping costs for size exchanges.

4. Refund Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment (or via NEFT/UPI for Cash on Delivery orders). You will receive the credit within 5-7 business days, depending on your card issuer's policies.

Contact Support

For any return or refund queries, contact us:
Email: [email protected]
Phone: +91 22 4893 7612